1. What is MOBIZOIDS?
MOBIZOIDS will give you the power to personalise your cellphone. We offer a
selection of best-of-breed content including top hit Ringtones, Mobile Games,
Graphics and Novelty Applications all in one neat weekly subscription package.
Content is available via the web at www.mobizoids.co.uk, and via SMS to phone
number 60016.
2. How can I get my downloads?
To download you just need to select any content from our website, click on it
and follow the instructions if you are already a subscriber you will be asked
to login using your mobile number and password that we will have sent you via
SMS. If you are not a subscriber just follow the instructions on the site.
If you are subscribing via a promotional offer or TV you simply need to send
an SMS to 60016, writing in the message the code of the content you wish to
receive.
MOBIZOIDS is a subscription service. This means that once you've received your
first download, we will issue you with a password to get more downloads in
future. You will be given a set number of download credits each week.
3. How much does it cost?
Please see the Plans & Pricing page for the options available.
4. How do I download content to my phone?
It's quick and easy to get content to your phone. Just follow these simple
steps:
Downloading for the first time:
- Go to www.mobizoids.co.uk (website) or wap.mobizoids.co.uk (wapsite)
- Choose the download (tone/graphic/game etc) you would like to receive
- Enter your mobile number and hit confirm you will receive an SMS from MOBIZOIDS
- Reply OK to 60016 and we'll send you the download plus a welcome message to
our service and a password to logon and download more!
Your unique login (mobile phone number) and password also gives you access to
your personal area 'My Locker' where you'll be able to see a record of all your
download credits and change your subscriptions if you wish.
2. Downloading with your password:
- Go to www.mobizoids.co.uk (website) or wap.mobizoids.co.uk (wapsite)
- Choose the download (ringtone/wallpaper/game) you would like to receive
- Enter your phone number and password and we'll send the download direct
to your phone!
5. I've lost my password what should I do?
No problem! If you have lost your password simply go to www.mobizoids.co.uk and
click 'Lost Password' the next time you are prompted for your password. Just
enter your mobile number and we'll send your password directly to your phone.
6. Why is phone not listed as being compatible with the service?
The vast majority of mobile phones are able to accept downloads from MOBIZOIDS.
However, from time to time new models become available and we need to add
these models to the service please inform us if you have a model that is not listed
and we will endeavour to add this model as soon as possible. As soon we can accept
these new models, we will show a picture of the phone and its serial number online.
7. How do I cancel my MOBIZOIDS account or subscription?
To unsubscribe simply text 'STOP' to 60016 and your subscription will be cancelled
immediately. Alternatively call 0800-0470-955 and follow the recorded instructions.
8. I requested content (ringtone/wallpaper/game) via the website or SMS,
but nothing was sent to my phone. Will I still be charged?
Firstly please ensure that WAP Push is enabled on your phone. Depending on the
model, you may need to change the setting to "On", "Allow all", "Always", or
"Receive all" in order to receive downloads. It's best to consult the manual,
manufacturer or shop where you bought your phone for further assistance.
Secondly, it is important that you have sufficient credit on your phone. Starting
from the anniversary date of your weekly subscription, we send an SMS to inform
our customers of new content available on MOBIZOIDS. This message has
a cost of £5 per week (MOBIZOIDS), and automatically
renews your subscription to the MOBIZOIDS service. If you do not have sufficient
credit, you will not be able to receive your downloads.
9. A link to the download has arrived, but I can't find it on my phone. Where is it?
You can find the download link in the body of the SMS sent to you by MOBIZOIDS.
Depending on your phone model, this SMS will go to either your text message inbox
or to your WAP Push inbox, also known as a "Service Inbox", "Browser Message Inbox",
or simply "Push Inbox". There you should find the link to your requested download.
10. What do I do with the download link I've received?
- Open the message sent you by MOBIZOIDS.
- Click on the download link to connect to MOBIZOIDS. Downloading will begin automatically.
- When the download has finished, just save it to your phone. It's easy!
Important: Do not interrupt the download. Wait until downloading has finished before
clicking any options.
11. Is my phone compatible with all ringtones, wallpapers and games?
If you're not sure about what downloads you can receive on your phone, please select
your handset on the site. We will only display content suitable for your handset.
12. Why can my phone download polyphonic ringtones but not realtones?
Although realtones are downloaded the same way as polyphonics, they require special
features on your phone to play back correctly. If you're not sure about what downloads
you can receive on your phone, please
select your handset on the site. We will only display content suitable for your handset.
13. Why has my download not arrived?
It can take up to several minutes for some content e.g. Realtones to arrive. Make sure
that your phone is compatible and the WAP connection is enabled at the time of downloading.
If the download has failed to work, your phone may be in out of the network range or the
network may be busy so please try again later.
14. When I attempt to download my content I receive an error message. What's happening?
It is possible that your mobile phone does not accept the content type you are trying to
download or that your WAP connection is not currently active. Please check your connection
and your phone's compatibility, alternatively send us another download request.
